Pain Points for Hotel Managers and How to Avoid Them
A hospitality management career has plenty of benefits including a high salary, opportunity for growth, job satisfaction, and more, but like every profession, it also has its disadvantages. Here we explore the downsides of the industry as well as a few strategies around how to overcome them so that you can continue to grow and thrive as a hotel manager leading a successful and respectable business.
Staffing and Turnover
Day-to-day operations can’t be completed without help from staff with proper training. When it comes to hotel management disadvantages, hiring and retaining talented staff members is a major player that can result in loss of revenue and additional stress on all team members. Constantly training new workers is exhausting, expensive, and unnecessary.
To remedy this, consider offering more competitive compensation and benefits packages in order to not only attract a strong and interested workforce but also encourage them to stay. By making your company a place where people want to work, you’re doing yourself and your team members a favor.
In order to do this, think creatively—look into providing opportunities for professional development and advancement so that they can further their education and knowledge of the field and climb the corporate ladder in such a way that best suits their goals and interests. Create a positive workplace culture by establishing clear communication channels, hosting company-wide social events, encouraging staff members to take time off, and more.
Guest Satisfaction
The hospitality industry is built on the opinions of other people. Online and in-person reviews from your guests have the power to make or break your hotel’s reputation. Because of this, meeting and exceeding the needs and expectations of your guests by listening to and predicting their needs is not only your goal but also your job.
Try solving this problem by teaching your staff how specifically to provide exceptional customer service. Train them on the importance of details, how to speak to guests and the art of problem-solving. In order to ensure you remain on the right track, consider gathering feedback from guests regularly. Use this information as a way to further train your staff on how to promptly resolve issues and concerns.
Maintaining Standards, Compliance, and Profitability
Due to the nature of the industry, hotels must comply with a range of regulations and standards to ensure safety, comfort, and consistency. Failure to comply can result in fines, legal issues, and damage to the hotel’s reputation.
When it comes to hospitality management disadvantages, this one is here to stay. This makes it even more vital to master this challenge from the start. Do this by completely understanding all regulations and standards that apply. Next, establish clear policies and procedures, provide staff with training on compliance requirements to encourage understanding, and regularly review and update policies to ensure compliance.
Update Technology
In the eyes of some, one of the biggest disadvantages of the hotel business is rapidly changing industry technology. But, this challenge is also one of the most important to overcome as these systems and tools dictate how the hotel operates and ultimately gains revenue.
It’s a no-brainer that you should choose to invest in technology that improves efficiency and enhances the guest experience, but you should also invest in the education your staff needs to understand how this technology works. By doing this, you’re not only able to eliminate human error when dealing with the technology, but you’re also able to rest assured that your staff can handle any technological mishaps.
Contact Us
Though this is by no means an exhaustive list of hospitality management pros and cons, the solutions to these disadvantages is a good place to start if you’re looking to build up your business. As always, Main Street Hospitality is here to help. If you’re interested in working with us or learning more about the ins and outs of hotel management jobs, contact our group.
