Industry Insights

In an evolving landscape, knowledge is power. Explore resources for careers, staffing, marketing and more in independent hospitality.

hotel lobby

Understanding & Measuring Customer Satisfaction in the Hospitality Industry

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hotel downstreet staff

6 Qualities to be Successful in Hotel Management

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Understanding the Target Demographic for Your Hotel

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5 Customer Service Tips for the Hospitality Industry

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3 Hotel Marketing Strategies to Deal with Seasonality

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A narrow sunlit room typical of refined hotel management features a tall arched window with a wooden bench beneath it, flanked by shelves on the left and a towel rack on the right. Two striped cushions adorn the bench.

Special Touches to Make a Boutique Hotel Stand Out

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A person with glasses, hoop earrings, and a patterned shirt stands outdoors with a building and greenery in the background, exuding the professional grace often seen in the hospitality industry.

Writing a New Chapter in Women-Led Hospitality

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Three generations of the Fitzpatrick family have run the Red Lion Inn since the family

A Long Legacy of Female Ownership

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A large white house with a red door and front porch, adorned with rocking chairs and potted plants, flanked by trees. Two flags are mounted on the porch roof, reflecting its charm often celebrated in the hospitality industry. Red steps lead up to the welcoming entrance.

A ROARING 250 Years

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Williams College - online hospitality management courses

Top Hotel Management Courses to Take to Improve Your Skills

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5 Qualities of a Great General Manager

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Pain Points for Hotel Managers and How to Avoid Them

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hotel lobby

What Are The Main Specialties In The Hospitality Industry?

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Two women stand at a counter, one woman smiles while handing an item to a person off-camera. The scene, reminiscent of the hospitality industry, features green plants and large windows bathed in natural light.

Why is Service Necessary in the Hospitality Industry?

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A man in a blue shirt and tie works on a computer at a standing desk in a modern office, designed with wooden shelves and decor items, possibly focusing on hospitality management tasks.

What Other Roles Can a Hotel Manager Do?

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What To Think About When Searching For Hotel Management Jobs

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A brick building with large windows, labeled as a hotel, lit up during dusk with people walking by. Reflecting its commitment to hospitality management, an American flag is displayed on the left side.

Tips to Get Press Coverage For Your Hotel Property

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Four people are gathered in an office, smiling and interacting. One person is holding a tablet, discussing what appears to be a new strategy for the hospitality industry. Two others are seated while another stands, making it a casual yet productive meeting that exudes teamwork and collaboration.

3 Ways to Create Connections Among Your Hotel Staff

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Four people sitting outdoors on a patio, smiling and holding drinks while engaged in conversation, their laughter resonating with the warmth of excellent hospitality management.

Types of Hotel Guests and How to Appeal to Them

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Spacious room with wooden floors and walls, featuring armchairs, sofas, a stone fireplace, bookshelves, and large windows letting in natural light. A chandelier hangs from the ceiling, providing a touch of elegance typical of the finest in the hospitality industry.

How to Get into the Hospitality Industry

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Five people in grey shirts and name tags stand indoors, posing for a group photo in front of a fireplace and a TV, showcasing their expertise in hospitality management.

3 Tips for Retaining Hotel Staffing Talent Year-Round

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